FREQUENTLY ASKED QUESTIONS

FAQS

Some of our most asked questions at Lagree Fit 415.

Is Lagree Fit right for me?

How old do I have to be to do Lagree Fit?

Clients must be 18 or older. Clients under 18 must be accompanied by a parent or guardian to sign the waiver.

Can I do the workout if I am pregnant?

If you are pregnant please talk to a doctor for approval before taking a Lagree class. Classes can be modified for pregnant women. Please notify the instructor.

Can I do the workout if I have injuries or health conditions?

If you have any health conditions or major injuries, please seek approval from your doctor before taking a class and let the instructor know.

Attending a 415 Class

Do you offer walk-ins?

You may walk in if you already have an account or have enough time to sign up and pay online before the start of class.

How do I pay?

It is best to sign up on our website, mindbody.com, or download our Lagree Fit 415 app on Google or Apple app stores to sign up and pay for classes. We do not accept cash at this time.

What do I do when I arrive?

When you arrive, make sure to check in with the front desk and let the instructor know if you have any injuries, health issues, or if you are pregnant.

How early should I arrive for my first class?

You should arrive 10 minutes early to sign the waiver and let the instructor know it is your first time and they will go over the machine.

Do you require sticky socks?

Yes, we do for the safety of the client and to keep the studio clean.

Will towels be provided?

Yes, we provide towels.

What should I bring to class?

We recommend you bring sticky socks. We sell them and also rent them at the studio if you forget or don't have a pair. Water bottle β€” we have a water bottle filler.

How many times a week should I take class?

You should listen to your body but to see results we recommend 3–4 times a week for the best results.

Is there parking?

There is no assigned parking but there is metered parking in Mission Bay. Cal Train and Muni are nearby as well.

Is there more traffic on Giant game days and other events at Oracle Park?

Yes and please allow extra time if you are driving to the studio.

Do you have showers?

We do not have showers.

Are pets allowed?

Due to clients who have allergies, dogs and other pets are not allowed.

Can you change ClassPass reservations?

Unfortunately we can not make any changes to ClassPass reservations.

Booking, Payment & Class Policies

How do I cancel a class?

Log in to your Mindbody account and go to My Info, then My Schedule, and then Cancel next to the class time. You can not make any changes within 12 hours of class. If you need to change a class please contact us at info@lagreefit415.com. You can sign up for one class per day (unlimited included).

What is your late policy?

For your safety and for the other clients, if you are more than 5 minutes late you will not be allowed to take the class. If you are late and there is a waitlist, your spot will be given to the standby waitlist client if they are at the studio on time.

What is the waitlist policy?

If you are on the waitlist and are at the studio and there is a machine available at the start of class you will be able to take class.

If the class you want to attend is full, join the waitlist. To join the waitlist you must have a class credit in your account.

If a spot opens up, you will be notified by email. To receive these reminders, your Mindbody profile must be set to accept notifications and reminders.

You can remove yourself from the waitlist up to 12 hours before the class starts. Within the 12 hour window no further clients will be added from the waitlist. Please be sure to remove yourself from the waitlist if you no longer plan on joining the class β€” if you are pulled off the waitlist and don’t show up for class, you will lose that session or be charged a $25 no show fee.

To check your waitlist status, go to your Mindbody account, My Info, then My Schedule. If you want to remove yourself from the waitlist make sure you do so before the start of class.

What is your cancelation policy?

We have a 8 hour cancelation policy. You can cancel without any fees or losing a class up to 8 hours before class. If it is within 8 hours you will be charged a $15 late fee. If you have a class package you will lose your class. If you no show, there will be a $25 no show fee and you will lose your class if you have a class package. We can not make any changes to ClassPass reservations as it is a different booking system. We do not allow clients to check in to class and not take class to avoid late cancel fees on ClassPass.

What do I do if I need to cancel my membership before the 3 month commitment is up?

There will be a $100 early termination fee applied. Email info@lagreefit415.com for more information.

What if I need to freeze my membership?

There will be a $25 to freeze a membership. We can freeze memberships (the 4, 8 an unlimited memberships) for 7 days or longer one time per month. We can not pause the Unlimited Monthly (No contract) or the first time month unlimited. Please email info@lagreefit415.com to pause your membership with the dates.

Other Terms & Conditions

Instructors and class times are subject to change without notice. Please check the website for the schedule. If no one is signed up for a class 4 hours before the class, the class is subject to cancellation.All class sales are final. Classes are non-refundable or transferable.

Do you know we have an app? πŸŽ‰

Booking your classes has never been easier. Download the app to view class schedules, sign-up for classes, and never miss a promotion again.